Maximizing Customer Growth and Retention with Community
Chloe Elliott, Community Manager, Jama Software
Kristina King, Technical Support Manager, Jama Software
Jenny Taylor, Sr. Manager of Strategic Services, Higher Logic
In an effort to scale customer care in order to support high growth, Jama Software launched a customer community with the goals of creating a searchable knowledge base accessible 24/7, supporting product releases, and deflecting support tickets.
Join Higher Logic and Jama Software for a case study presentation on how customer success leaders should prioritize an online community for better customer contributions, feedback, product adoption, and advocacy.
Technical Support Manager
Sr. Manager of Strategic Services