HUG Buzz, our monthly customer service-focused newsletter, brings you the latest in community news, resources, product updates and events
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MAR 2016

Volume 1
Issue 1

FEATURED STORY
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Community Refresh: SAE International's Member Connection

SAE International decided to completely revamp its original online member community, with some help from Higher Logic’s Community Management Services. We chatted with Matt Creech, MBA, Business Unit Leader of Membership & Sections from SAE International, to learn more about how SAE has seen better engagement and growth since the launch of its new community, Member Connection.

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HUG RESOURCES

Basic Email Management Refresher

Are your email open and bounce rates off the charts good or bad? Check out this thread (with links to webinars and other resources) to get up to snuff.

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Accessibility on Higher Logic's Platform

Part of high engagement is high accessibility. In this webinar, Higher Logic's Mark Eichler and eConverse Social Media’s Martha Jack go over the finer points to ensure all members can use your community.

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PRODUCT UPDATES

Faceted Search for Your Communities

Searching just got a little easier. Fine-tune your search results and queries with our new faceted search feature.

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HUG Redesign Is Here

HUG has a new look! Check out our slick redesign, thanks to the team at eConverse Social Media.

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EVENTS

SNAP! Training

DATE: Thursday, March 10, 2:00PM - 3:00PM

Get a better grasp on automation rules with this next SNAP! Training.

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Higher Logic Academy 

DATE: Wednesday, March 16 - Thursday, March 17

Join us for our complimentary, in-person product training course crafted for clients in the implementation phase, those new to Higher Logic communities and those who may need some extra help taking user engagement to the next level.

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SAVE THE DATE: Super Forum 2016

DATE: Monday, November 14 - Tuesday, November 15

Save the date! Super Forum 2016 will be November 14th and 15th at The Renaissance Capital View Hotel in Arlington, VA. Keep an eye out for more details to come.

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