Welcome to HUG Buzz, a bi-monthly customer-service-focused e-newsletter developed to bring you the very best and latest information and tools you need to ensure your users are happy, engaged and informed.
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JunE 2014
Volume 1, Issue 5

3 Critical Must-Do's for Member Onboarding Success

Once you’ve successfully launched your community, how do you get people involved? In my recent blog, I’ve outlined three critical – but often overlooked – steps community managers must implement to make their members feel welcome and want to join in ... all while increasing engagement and retention.


HUG Buzz - Product Enhancements

Automation Tool

Automation Tool: Messages to Members

We’re always looking for new ways to automate common tasks to make the workflow for community managers evermore straightforward and streamlined. With that in mind, we’re looking for ideas – from you – on what day-to-day tasks could be automated.

What ideas do you have for automation?

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New Reports Available

New Reports Available!

We are thrilled to share that we’ve launched several new reports over the last few months and have made significant improvements to some existing reports. From getting basic information about your members to collecting data on incomplete records and individuals, these new reporting tools are sure to help you get a 360-degree view of your community members.

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New Functionality for Discussions and Demographics

New Functionality for Discussions and Demographics

Recommend Demographics
Do you like the LinkedIn functionality to endorse the skills and talents of others – and to see what you’ve been recommended for? We’ve added similar functionality to Demographics.

Best Answer for Discussions
By popular demand, we’ve added “best answer” functionality to Discussions, which enables users to find the highest-value post within a long thread.

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HUG Buzz - HUG Resources

Now Available: New Admin Onboarding Document


We want our community managers to have all the resources they might ever need at their fingertips. So, in order to make sure you have access to important information – from where to view security groups, to how-to’s on editing your site to moderating discussions – you’ll find it all on our new Higher Logic Admin Resource Document.

Access the document, which includes 70 tips that can be easily implemented into your existing efforts.


HUG Buzz - Tip Corner

Five Tricks for Managing Email Deliverability


5 Tricks for Managing Email Deliverability


Managing email deliverability can get a little unwieldy. But, as you drive engagement forward in your community, ensuring a seamless process becomes more and more important as your community members will rely on that communication to stay up-to-date. Here are five tips to shed light on deliverability challenges and make them easier to wrangle.


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New Email IP Addresses


Speaking of email deliverability ... Currently, your Higher Logic community sends email from the connectedcommunity.org domain. All of these emails will come from specific IP addresses. We recently added three IP addresses to our pool. To learn what this means for you and how to communicate the change to your community members, click below.


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HUG Buzz - Upcoming Events
5th Annual HUG Super Forum - September 25-26, 2014

Calling all Higher Logic Clients ...

... to the 5th Annual Higher Logic Users Group (HUG) Super Forum, September 25-26 in Arlington, Virginia at the Crystal Gateway Marriott. The 2014 HUG Super Forum is an exclusive annual training, educational and networking event for Higher Logic clients and partners who utilize Higher Logic’s private collaboration platform, Connected Community. Early-bird registration is available until July 31. Register now to secure your discounted rate. Have a big group? A group discount rate is available for organizations bringing four or more people. Contact Holly Keener for more information.

Register Now


The Higher Logic Academy is ideal for clients in implementation, those new to Connected Community™ or anyone who would like a refresher course on improving member engagement.

  RSVP Now  

Content Management System & Engagement

Date: Wednesday, July 16 - Thursday, July 17, 2014


Clients are welcome to attend one or both days of this session of Higher Logic Academy, depending on interests and responsibilities. On Day 1, we’ll cover all-things CMS and talk about user controls and parameters, as well as creating and moving pages and setting page permissions, embedding multi-media files from the libraries into other areas of the site and more.

On Day 2, we’ll cover launch- and beta-testing plans, developing seed questions, using events to promote the community and present real-life situations you’ll face as a community manager. Both days will include one-on-one time with your implementation project manager and client success team staff.


  RSVP Now  

Improving Member Engagement

Date: Aug 21, 8:30 AM - 5:00 PM (EDT)


Join us for our complimentary, in-person training focusing on member engagement at Higher Logic’s Arlington, Virginia headquarters. During this day-long session, Higher Logic staff will cover launch- and beta-testing plans, development of seed questions, using events to promote your community and more. This training is ideal for membership, marketing and communications and education and executive teams.



Mark your calendars and reserve your spot now for two upcoming SNAP training sessions to ensure you’re getting the most out of your community.

  RSVP Now  

Customize Community Landing Pages

Community landing pages are the portal to all activity on your site(s) and enable your users to easily find, contribute and organize valuable content. Join us today, from 2:00 – 3:00 PM (EDT) to learn more about recently released functionality around Community landing pages, tips tricks and plenty of step-by-step tutorials to get your Community landing pages looking great in a SNAP!


  RSVP Now  

Creating Redirects & Pretty URLs (PURLS)

Higher Logic recommends that the navigation of your Connected Community site be as simple as possible. One strategy for achieving this simplicity is using page re-directs and "pretty" URLS. Join us for this SNAP! training on July 29 from 2:00 – 3:00 PM (EDT) and learn the ins and outs of correctly formatting URLs on your site and for marketing and communications purposes.



We’re crowd-sourcing the topic for our next Learning Series, slated for September 18. To be hosted by Andy Steggles, president and chief customer officer, you’ll help us determine on which topic Andy will present. Click the button below to weigh in!

Learn More

HUG Stats

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