Welcome to HUG Buzz, a bi-monthly customer-service-focused e-newsletter developed to bring you the very best and latest information and tools you need to ensure your users are happy, engaged and informed.
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Volume 1, Issue 3

Engaging New Members

Engagement. It’s the holy grail in community management, but figuring out what content will strike a chord – especially with new community members – can be challenging. One of the best and most simple ways to encourage new members to participate in your conversations is to make them feel welcomed. It’s a basic rule of engagement, but one that we often overlook.

One community that has had huge success in new member engagement is the Professional Photographers of America. Read more about how Lindsay Starke, online community coordinator for the organization, created a thread in her community’s main forum specifically for new members.


HUG Buzz - Tip Corner
Higher Logic Engagement Success Kit

Top 5 Ways to Drive Traffic to Your Community from Your Main Site




Can your members find your community site from your main www site? From doing an initial audit of our clients’ main websites, we found that it was fairly difficult to gain access to the community from many sites. If you haven’t already, we would encourage you to promote your community site on the homepage of your main site.

But how do you go about doing that? Continue reading for suggestions to drive traffic to your community from your main website.


Enable Auto-Login for Increased Engagement




Auto-login embeds a user's encrypted login information into community discussion group emails, allowing them to click on links in the emails and engage in the community site without having to login each time. This seemingly small configuration can have a big impact on engagement.

To learn more – and to learn how to set up auto-login for your own Connected Community – continue reading on HUG.


Post Weekly Tips and Tricks




When launching your Open Forum discussion group, have your community manager post weekly messages to the discussion group with tips to maximize members’ experience after he/she posts the initial welcome email.

Already launched? Remind existing subscribers and reach new members.

For additional templates to promote your community site via email, videos, and at your conference, check out our Go-To-Market Resource Library.

HUG Buzz - Product Enhancements

We are excited to share that we’ve recently updated the Higher Logic Microsites Blog platform to better meet the needs of bloggers and search engines alike.

To learn how these improvements will enhance search engine ranking and drive traffic to your site, keep reading ...


HUG Buzz - HUG Resources

New Reports

HUG Buzz - Report Suggestions

Did you know that you can suggest a Connected Community report to the “Report Suggestions” community on HUG?

One of the most popular requests we’ve received is the Agreed To Terms report shown above. This report enables a community manager to view the users who have agreed to the terms required to be active within a community site.

Ideas for new reports are sourced directly from Higher Logic Connected Community clients via the “Report Suggestions” community on HUG. If a particular report is requested numerous times or would be particularly helpful, we will add it to our list of reports to develop. Since the 2013 HUG Super Forum, more than 40 reports have been released.

Suggest a Report Button

10 Cool Community Management Tips - Banner
  HUG Buzz - Tip #2  

On Monday, January 27 we celebrated Community Manager Appreciation Day!

As part of the celebration, we released a tip sheet that included 10 fresh ideas, real-world examples and bonus tips to help community managers amplify their impact.

Designed to enhance user experience immediately, the tips are simple and quick – and can be implemented seamlessly to what a community manager is already doing for their community.

Download your own copy of “10 Cool Community Management Tips,” today!

HUG Buzz - Upcoming Events

Mark your calendars and reserve your spot now for three upcoming SNAP training sessions to ensure you’re getting the most out of your community.



Proper use and tracking of data is a hallmark of successful organizations and thriving Connected Community sites. Join us to learn best practices in reporting, an overview of the new reporting functionality and more.


Managing Disparate Media

Juggling a lot of dynamic multimedia? Unsure how to best organize it in the Resource Library? Plan to join us for this SNAP training where you’ll learn how to manage disparate media.


Managing Email Deliverability

You’ve generated engagement, auto-subscribed members and have interesting discussions on your Connected Community site. Great! Now join us to learn how to use our new email management tools!

Learn More     



Register for our complimentary in person training focusing on product configuration and engagement strategies on March 12th or April 16th-17th at Higher Logic’s HQ in Arlington, VA.

The Higher Logic Academy is ideal for clients in implementation, those new to Connected Community™, or anyone who would like a refresher course on improving member engagement.” Choose your preferred date to the left and register today!



Join us on February 27 at 2:00 PM for our first interactive webinar of the year, “The Mission-Driven Volunteer.” During this webinar, for which attendees will earn 1 hour of CAE credit, registrants will learn how to adapt current volunteering models to one that results in greater member engagement and satisfaction.

Learn More

HUG Buzz - Upcoming Events

Higher Logic Partners with proSHARE.

We are excited to announce Higher Logic’s partnership with proSHARE, which enables our clients to create additional non-dues revenue opportunities through your already-existing communities at no additional cost.

What is proSHARE? And how can you get your community involved?

Read More


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