Welcome to the February 2015 edition of HUG Buzz, a bi-monthly customer-service-focused e-newsletter developed to bring you the very best and latest information and tools you need to ensure your users are happy, engaged and informed.
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February 2015
Volume 2, Issue 1
HUG Buzz - Product Enhancements
  Preparing Your Community for the Digital Generation  

Preparing Your Community for the Digital Generation

Millennials have learned from a young age to leverage social networks and take advantage of a workforce connected to the Internet. It’s time to figure out new ways to improve millennial engagement for communities.

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HUG Buzz - Product Enhancements
 

Automation Rules for Community Engagement

Automation Rules for Engaging

Take action on your data! Released in late 2014, Automation Rules offers time-savers for anyone running a community through the Higher Logic platform.

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New Volunteer Report Available

New Volunteer Report Available

The latest report for the Volunteer Module is ready for perusal! It features drill-down functionality to view sign-ups for varying opportunities.

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HUG Buzz - HUG Resources
 

Community Manager Handbook - 20 Lessons from Community Superheroes

Community Manager Handbook - 20 Lessons from Community Superheroes

Your community managers are superheroes! But even heroes can use some advice now and then. Check out the new community manager handbook from The Community Roundtable and Higher Logic.

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Value of Community eBook

Value of Community eBook

The maturation of community management has helped to alter relationships between organizations and their customers, employers and stakeholders. Read on to learn more about how online communities can drive behavior change and grow ROI.

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Essentials of Online Community Management Training

Essentials of Online Community Management Training

Kick off your New Year with new community skills! Higher Logic offers the “Essentials of Online Community Management” online course to all clients, whether you’re brand new to online communities or need an engagement refresher.

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HUG Buzz - Tip Corner
 

Understanding Bootstrap and RWD

 

Understanding Bootstrap and Responsive Design for Your Community

We’ve been upgrading your community sites to Bootstrap’s responsive design with great results. Check out the details and start the process of “Bootstrapping” your own site.

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New Badges

 

Badge Artwork Available

Attention Huggers: new community badges are now available! Accolades, including top contributor, blogger and member anniversaries, are ready for you to grab from HUG and apply on your sites.

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Alerting Higher Logic Before AMS Upgrades

 

Alerting Higher Logic in Advance of AMS/CRM Upgrades

Updates to your AMS/CRM (or even a brand new one!) can be both exciting and overwhelming. These changes mean HL needs to update too, so make sure to reach out and include us in the transition.

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HUG Buzz - Upcoming Events
Higher Logic - Learning Series
 

When Millennials Take Over: How to Prepare Your Organization for the Future of Business

Date: Thursday, February 19, 2:00 PM - 3:00 PM (ET)

Whether we are ready for it or not, the future of business is here. Organizations must learn how to move faster, flatten their hierarchies, share more openly and operate more digitally. And while the Millennial generation is shaking up today’s workplaces, this new era goes beyond generations—it requires all leaders to learn new ways of working, leading and managing.

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Higher Logic - SNAP Training
 

CMS & Engagement

Date: Tuesday, April 21 — Wednesday, April 22, 8:30 AM - 5:00 PM (ET)

Join us for our complimentary, in-person product training course crafted for clients in the implementation phase, those new to Connected Community and those who may need some extra help taking your user engagement to the next level.

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SNAP Training
 

My Community Site Can Do That?! Top Tips from the Client Success Team

Date: Tuesday, February 24, 2:00 PM - 3:00 PM (ET)

Keeping up with the latest features and functionality for your community site can be tough. Join Higher Logic’s Lila Elliott for her top ten favorite features, all recently released!

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Data, Metrics and Reporting

Date: Tuesday, March 24, 2:00 PM - 3:00 PM (ET)

Get ready to respond with data the next time your executives ask how your community site is doing! Higher Logic’s Lila Elliott will walk you through the entire reports section.

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HUG Stats - January 2015

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