Welcome to the April 2015 edition of HUG Buzz, a bi-monthly customer service-focused e-newsletter developed to bring you the very best and latest information and tools you need to ensure your users are happy, engaged and informed.
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April 2015
Volume 2, Issue 2
HUG Buzz - Product Enhancements
  KPIs For Community Success: Measure What Matters  

KPIs For Community Success: Measure What Matters

Your approach to measuring success for your community should grow from how you measure your organization’s success. The focus should go beyond growth metrics and tie into what members and stakeholders need. Read Andy Steggles’ latest blog about defining key performance indicators for both growth and engagement.

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HUG Buzz - Product Enhancements
 

Inspiring Action through Automation

Inspiring Action through Automation

Build on the power of your automation rules and user-generated content. The new My Contributions web pages offers members access to resources like dashboards, badging and content lists.

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New Community Management Services

Community Management Services

We’re excited to now offer new expert community manager services! Whether you’re a team of one or many needing help with engagement and activity, take a look at the options.

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HUG Buzz - HUG Resources
 

Reporting & Metrics Training

Reporting & Metrics Training

Tracking community engagement can be pivotal for internal buy-in. Take a look at the Higher Logic webinar replay, and use our new engagement worksheet to help you round up new reports and metrics.

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Conference Engagement Strategies

Conference Engagement Strategies

Starting a community for your annual conference attendees? Learn about best practices like seed questions, auto subscriptions and launch worksheets from community managers on HUG.

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Page Layout Design Options

Page Layout Design Options

Whether you’re thinking about redesigning your site now or in the future, this is a great resource to help you plan ahead. Review your design options with the new quick guide from Martha Jack.

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HUG Buzz - Tip Corner
 
 

Opening New Communities

 

Opening New Communities

Our HUGGERS have great advice on how to handle opening new communities, managing requests and offering up a community launch plan. Read on for tactics and examples.

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Rules for Sponsors in Communities

 

Rules for Sponsors in Communities

Wondering how to open your community to affiliates and sponsors? These HL clients prove you can have your sponsors and moderate them, too.

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HUG Buzz - Upcoming Events
Higher Logic Academy
 

CMS & Engagement

Date: Tuesday, April 21 — Wednesday, April 22, 8:30 AM - 5:00 PM (ET)

Join us for our complimentary, in-person product training course crafted for clients in the implementation phase, those new to Higher Logic communities and those who may need some extra help taking user engagement to the next level.

RSVP Now

 
2015 Higher Logic Super Forum
 

2015 Higher Logic Super Forum

Date: Wednesday, October 21 — Thursday, October 22

Join us for our 6th annual Higher Logic Super Forum just outside of the nation's capital in Arlington, VA. The 2015 Higher Logic Super Forum is an exclusive two-day training, educational and networking event for Higher Logic clients and partners who utilize Higher Logic’s community software.

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HUG Stats - March 2015

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