Higher  Logic - All Together

Webinar: The Value of Community in Customer Success

Online communities are critical to customer success, with research showing that over 50% of CX executives plan to adopt them in 2018.

In this 30-minute webinar, we presented examples of how Higher Logic communities can help your business scale customer success and engagement.

The webinar covered how communities help:

  • Create business intelligence to better understand churn indicators
  • Build meaningful relationships with customers to drive retention and advocacy
  • Improve new customer onboarding and grow product adoption

This webinar happened on Thursday, July 26th at 2PM ET.

Simply fill out the form to watch the webinar on demand.

 

About the speaker:

Mark Ace

Mark Ace, VP Client Relations at Higher Logic

Mark has been in client facing roles in technology companies for the past two decades. Prior to Higher Logic, he was president of Kavi, the maker of Workspace, a team collaboration tool acquired by Higher Logic in 2017.

At Higher Logic, he's part of the Customer Success team, and is focused on deploying Gainsight to help customers get the most value out of their Higher Logic products.

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