Community Roundtable

The State of Community Management 2018 Report

The Community Roundtable and Higher Logic are pleased to present The State of Community Management 2018 Report.

The State of Community Management

This year, we explored three key themes based on market trends:

  • Are communities acting as change agents in organizations?
  • Can community programs create transformational value?
  • How is the role of the community management evolving?

We found remarkable results, but it's the troubling disconnects that we uncovered that are limiting how impactful communities could be. Together, these trends capture what we see anecdotally in the community space: a lot of success, yet even more potential.

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