Download The State of Community Management Report 2016
The Community Roundtable and Higher Logic are pleased to present The State of Community Management 2016 Report.
The report is the seventh in TheCR’s annual series with representatives from 339 communities across industries, functions and geographies. The sample includes both for-profit and nonprofit communities, and both internal and external communities.
The report recognizes best practices in community management, highlighting key findings for 2016 in community strategy, operations and tactics. The report covers:
What’s new for community management in 2016 - and what’s next
Research key findings for community strategy, operations and tactics
The engagement differential between communities and social media and the death of the 90-9-1 rule
Measuring community ROI