This webinar presents key findings from the study, "Online Communities: How to Improve the Customer Experience and Boost Financial Success," by the Aberdeen Group and Higher Logic.
Aberdeen research shows that using a Best-in-Class strategy for online communities makes all the difference in turning customers into advocates and reducing support costs. Join this webinar to learn:
This webinar event happened on April 19th, 2018. Simply fill out the form to watch the recording on-demand.
The webinar expands upon key findings and takes a closer look at the data collected from a recent survey of firms with online communities. Download your copy of the full study.
Vice President, Principal Analyst at Aberdeen Group
President and Co-Founder at Higher Logic