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This webinar presents key findings from the study, "Online Communities: How to Improve the Customer Experience and Boost Financial Success," by the Aberdeen Group and Higher Logic.

Aberdeen research shows that using a Best-in-Class strategy for online communities makes all the difference in turning customers into advocates and reducing support costs. Join this webinar to learn:

  • The business value of online communities
  • Top obstacles to building and managing online communities
  • Key building blocks helping firms achieve Best-in-Class results
  • Real-life success stories

This webinar event happened on April 19th, 2018. Simply fill out the form to watch the recording on-demand.

The webinar expands upon key findings and takes a closer look at the data collected from a recent survey of firms with online communities. Download your copy of the full study.

Presented by:

Omer Minkara

Omer Minkara

Vice President, Principal Analyst at Aberdeen Group

Andy Steggles

Andy Steggles

President and Co-Founder at Higher Logic

 

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