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Higher Logic Learning Series Webinar Session with Matt Dixon

Higher Logic, a leader in cloud-based community platforms hosted a webinar session "The Effortless Experience: Conquering the New Battleground for Customer Loyalty" with Matt Dixon. 

The author of The Effortless Experience journeyed deep inside the customer experience to reveal what really makes customers loyal—and disloyal. Matt laid out the key pillars of a low-effort customer experience, and along the way delivered robust data, shocking insights and profiles of companies that are already using these with great results. 

Customer effort is an excellent indicator of customer retention and revenue growth. Watch this webinar to learn how leading companies reframe customer success strategies by:

  • Measuring customer effort
  • Identifying issues and prioritizing customer service investments
  • Creating a low-effort environment
  • Managing self-service and multichannel service

 

Watch the recording